Return Policy & Return Form
We strive to make the return process simple and easy.NOTE: If there is a problem or issue with your order, always contact us before returning.
100% Satisfaction GuaranteeWe strive for 100% customer satsifacation and promise to do what we can to make it right. Shop with confidence knowing we value our customers. If you are not satisfied with the product, we simply request that you call us so we can find a solution.
Best Terms GuaranteeWe will match reputable competitor's advertised terms and offers. You can shop with us knowing you will get competitive prices as well as expert customer service. We take into consideration price, free shipping, and billing terms.
How to ReturnCustomer is responsible for return shipping costs.
1) Review Your Return PrivilegesGenerally only unopened items, in resellable condition, are accepted for returns (*see exceptions below).
2) Fill Out Return FormPrint and include this form with your return. Make a copy for your own records. This form is required for every return.
3) Ship Your ReturnPack securely and ship via a trackable shipment method (UPS, FedEx, or USPS). Please allow up to 5 business days for your credit/refund to be received and processed.
Ship to: Attn: Returns | Concordia Supply | 11810 Jersey Blvd. | Rancho Cucamonga, CA 91730
Do I Need Approval to Return?
General Church SuppliesApproval is Required
Contact us, before returning your items. Must be returned within 30 days of receiving your order.
NOTE: Select seasonal items, custom banners, and other custom products are generally not returnable for credit. You must contact us prior to returning.
VBSNo Approval Required
Simply fill out the return form
We have the best VBS return policy! You can return even after your VBS is over. However, we do request you send your returns within one week of your VBS ending.
VBS 2018 return deadline is 9/1/2018. No returns will be accepted after this date.
Starter Kits - OK to return if opened for preview. Generous 90 day preview period for starter kits.
VBS Stock Items must be in original packaging and in resellable condition.
Sunday SchoolNo Approval Required
Simply fill out the return form
Deadlines: Must be returned within first month of the current quarter.
Return Policy FAQ's
In general we will accept returns up to 30 days after receipt of your order. (See the generous return privileges for VBS & Sunday School)
Short answer is no, all returns must be in "resellable" condition and unopened. However, there are exceptions for items like VBS Starter Kits, and other select products. If you have particular question, please contact us prior to sending us your return.
Return shipping costs are the customer's responsibility. In cases of a product defect or incorrect shipment, we will correct at our expense.
Generally, we do not charge re-stocking fees. If there is a product that requires this it will be clearly noted and stated.
When your return is accepted, we will issue a credit or refund. Orders paid with credit card will be refunded back to the card. Orders billed to a church account will have a credit issued to their account and/or a refund check will be issued if account is paid in full. Allow up to 2-3 weeks to receive checks.
Yes. Based on the amount of returns you send back to us, we will adjust your coupon on the amount you purchased and qualify for. This will be indicated on your Credit Memo.
If your return is not accepted you will be contacted and given the reason why it was not. We generally do not send the products back. However, we can make special exceptions.
Typical reasons include, the item is not in resellable condition, has been opened, or is beyond the acceptable return date. Again if you ever have a question about your return, we are always glad to answer your questions.