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Return Policy & Return Authorization (RA) Forms

We strive to make your return experience simple and easy

Please call us at 1-800-521-0751 if there is a problem, defect, or quality issue with your product before starting a return.

Note: VBS 2023 Returns Deadline is September 1

How to Start A Return

IMPORTANT: An Approved Return Authorization (RA) Form is required for ALL returns.

Create your RA request online:

1. Log into your account

2. Click Orders > Order History to see all recent orders

3. Click the Order Number you would like to return

4. Click Request a Return

5. Select items and indicate reason for return

6. Click Submit Request

7. Our team will review the request and we will email you a copy of your Return Authorization once approved (allow 24-48 hours).

8. Once Approved you can Download & Print your Return Authorization and place inside your return package(s)

Questions? Email us at or call us at 1-800-521-0751

Please Note:

- Packages received without a printed Return Authorization inside will not be given credit

- Allow 2-3 weeks for return credit to be processed. Thank you for your patience

- Clearance items are not eligible for return


At Concordia Supply, it is our mission to equip churches and ministry leaders with high-quality Christian resources that transform lives for Christ.