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Return Policy & Return Authorization (RA) Forms

We strive to make your return experience simple and easy

Please call us at 1-800-521-0751 if there is a problem, defect, or quality issue with your product before starting a return.

Note: VBS 2024 Returns Deadline is September 1

How to Start a Return

IMPORTANT: An approved Return Authorization (RA) From is required for ALL returns.

Create your RA request online.

  1. Log into your account
  2. Click Orders > Order History to see all recent orders
  3. Click the Order Number you would like to return
  4. Click Request a Return
  5. Select items and indicate reason for return
  6. Click Submit Request
  7. Our team will review the request and we will email you a copy of your Return Authorization once approved (allow 24-48 hours)
  8. Once Approved you can Download & Print your Return Authorization and place inside your return package(s)

Questions? Email us at info@concordiasupply.com or call us at 1-800-521-0751

Please Note:

  • Packages received without a printed Return Authorization inside will not be given credit
  • Allow 2-3 weeks for return credit to be processed. Thank you for your patience
  • Clearance items are not eligible for return
  • What are your Return Policy deadlines?
    Standard Policy: You have 90 days after the delivery date to return.
    VBS Returns: Hard deadline is Sept 1st of the current year. Our generous VBS Extended Returns policy is designed to help you in that we allow you to return after your program is completed, but kindly request that you send your return within one week of your VBS ending.
    Sunday School Returns: We allow returns of the current quarter items up until the end of the first month of that quarter. Example: Fall Quarter curriculum starts Sept 1 and can be returned until Sept 30.
  • Do you accept items that have been opened?
    Generally no, with few exceptions. All returns must be "like new", unused, and in resellable condition. If opened, product must be in "like new" condition with all original packaging intact and included. If we are not able to resell the item, then we cannot provide credit back to you. The reason we do this is simple, we want to honor other customers who may in the future be using this product. We never sell you or anyone else a "subpar" product. We understand that for items like VBS Starter Kits they must be opened to be reviewed, however all components must be in "like new" condition. If you are have particular question about your return, please contact us prior to sending us your return. As always if you are ever dissatisfied with the product, please call us and we will take care of you.
  • Do I have to pay for return shipping costs?
    Yes, return shipping costs are the customer's responsibility, unless there was an error on our part. We cover the return shipping costs for issues like product defects or incorrect shipments, however these must be approved beforehand by our team and we will issue a shipping label.
  • How long does it take to get my credit/refund?
    It takes about 1-2 weeks for us to receive and process the return. We will then issue a credit/refund.
    NOTE: Please allow 2-3 weeks during our busy VBS season June-August).
    By default we will issues a "Store Credit" to your account which can be used instantly. We only provide "cash refunds" upon request. Ex: Orders paid with credit card will be refunded back to that credit card used. Orders billed to a church account will have a credit issued to their account which can be applied to open invoices. A refund check will be issued if account is paid in full. Allow up to 2-3 weeks to receive checks.
  • Do you accept returns on clearance items?
    No, clearance items are not eligible for return.
  • Are there restocking fees?
    No, with very rare exceptions. There are very few select few products (ec: Clergy shirts and specialty items) that require a restocking fees, these are clearly noted and stated on the item record on the website.
  • Can I return custom print items?
    Items such as custom banners, custom t-shirts, custom postcards, etc. are not eligible for return. If you have an issue with your custom product, please contact us.
  • Will my return/credit amount be adjusted if I used coupons or promo codes?
    Yes, we will adjust your final credit based upon the amount you purchased and qualify for. We prorate your return based upon the promotion applied. Details regarding this will be clearly indicated on your Credit Memo.
  • What if I placed multiple orders? Can I send together in one box?
    Yes, but we require a separate Return Authorization form for each individual order. Complete a return authorization form for each order, print it out, and include them in your return shipment.
  • What if my return is not accepted?
    If your return is not accepted you will be contacted and given the reason why it was not. We do not send products that do not meet credit criteria back to you. If you have concerns, contact us prior to returning.
  • Why would a return not be accepted or no credit be given?
    Typical reasons for returns not being accepted include:
    • The item is not in resellable condition, used, scratched, marked up, etc.
    • Original packaging is not included
    • The item you purchased is a custom print (i.e. custom VBS t-shirt, custom banner, custom postcard, etc.)
    • Item is damaged during return shipment and was poorly packed
    • Incomplete pack items are returned in full (ex: pack of 10 includes 7)
    • Beyond the acceptable return date.
    • No information in package about who to give credit to (this happens)

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Our Mission

At Concordia Supply, it is our mission to equip churches and ministry leaders with high-quality Christian resources that transform lives for Christ.