

Return Policy & Return Form
We Strive To Make Your Return Experience Simple And Easy
Important: If there is ever a problem, defect, or quality issue with your products, please do not return before first contacting us.
VBS 2020 Returns Policy - EXTENDED TO 2021
Due to Covid-19 we are extending our returns window for all VBS 2020 material an additional year to Sept. 1, 2021. Note all returned items must be in original packaging with tags/barcode attached, "pack" items must be returned in full pack quantities as normal.
How to Return Your VBS or Supply Items
Please Note: Allow 2-3 weeks for return credit to be processed. Thank you for your patience.
VBS Returns
Pre-approval NOT required for VBS returns.
Simply create your RA online.
- Log into your account here
- Click Orders > Order History to see all recent orders
- Click the Order Number you would like to return
- Click Request a Return
- Select items and indicate reason for return
- Click Submit Request
- Download your Return Authorization, print a copy, and place it inside your return package(s)
- Ship your return to:
Attn: Returns
Concordia Supply
11810 Jersey Blvd
Rancho Cucamonga, CA 91730
Supply Returns (non-VBS)
Pre-approval is required for non-VBS returns.
Chat, email or call us to get an RA approval
- Chat With Us or call us at 1-800-521-0751 to get approval before returning
- We will email you a copy of your Return Authorization if approved
- Download your Return Authorization, print a copy, and place it inside your return package(s)
- Ship your return to:
Attn: Returns
Concordia Supply
11810 Jersey Blvd
Rancho Cucamonga, CA 91730
Have other questions about your return? Call our Customer Service team at 1-800-521-0751.
Return Policy FAQ's
VBS: As a benefit to our VBS customers, we allow you to return after your program is completed. We do ask that you send your return within one week of your VBS ending. All returns must be in for the current year before Sept. 1st. (See all details here)
Sunday School: We allow returns of the current quarter items up until the end of the first month of that quarter. Example: Fall Quarter curriculum can be returned until Sept 30th.
Unless otherwise insutructed by you, we refund your order based upon the original payment mehtod.
Orders paid with credit card will be refunded back to that credit card used. Orders billed to a church account will have a credit issued to their account which can be applied to open invoices. A refund check will be issued if account is paid in full. Allow up to 2-3 weeks to receive checks.
- The item is not in resellable condition, used, scratched, marked up, etc.
- Original packaging is not included
- The item you purchased is a custom print (i.e. custom VBS t-shirt, custom banner, custom postcard, etc.)
- Item is damaged during return shipment and was poorly packed
- Incomplete pack items are returned in full (ex: pack of 10 includes 7)
- Beyond the acceptable return date.
- No information in package about who to give credit to (this happens)