Return InformationReturn Information

Return Policy & Return Form

We Strive To Make Your Return Experience Simple And Easy

Important: If there is ever a problem, defect, or quality issue with your products, please do not return before first contacting us.

How to Return Your VBS Items

There is no approval required for VBS returns. Because of the volume of returns, your return credit will be processed in 2-3 weeks. Thank you for your patience.

VBS items can be returned up to one week after your VBS (no later than 9/1/2019).

Online

  1. Log into your account here
  2. Click on your recent order or see all orders under Orders > Returns
  3. Click the order your will be returning
  4. Click Request a Return
  5. Select items and indicate reason for return
  6. Click to download your Return Authorization and add it to your packaged returns
  7. Ship your return to:

    Attn: Returns
    Concordia Supply
    11810 Jersey Blvd
    Rancho Cucamonga, CA 91730

Form

  1. Print and fill out this form:
  2. Add form to your packaged returns
  3. Ship your return to:

    Attn: Returns
    Concordia Supply
    11810 Jersey Blvd
    Rancho Cucamonga, CA 91730

How to Return General Church Supplies

Online

  1. Contact us to get approval before returning
  2. Log into your account here
  3. Click on your recent order or see all orders under Orders > Returns
  4. Click on the order you will be returning
  5. Click Request a Return
  6. Select items and indicate reason for return
  7. Click to download your Return Authorization and add it to your packaged returns
  8. Ship your return to:

    Attn: Returns
    Concordia Supply
    11810 Jersey Blvd
    Rancho Cucamonga, CA 91730

Form

  1. Contact us to get approval before returning
  2. Print our Return Authorization sent from us
  3. Add form to your packaged returns
  4. Ship your return to:

    Attn: Returns
    Concordia Supply
    11810 Jersey Blvd
    Rancho Cucamonga, CA 91730

Return Policy FAQ's

We will accept returns up to 30 days after receipt of your order. (See the extended return privileges for VBS & Sunday School)
All returns must be complete in "like new" condition, unused, and in resellable condition. If opened, product must be in "like new" condition with all original packaging intact and included. If we ware not able to resell then we cannot provide credit. We do this to honor other customers who may in the future be using this product. We understand that for items like VBS Starter Kits they must be opened to be reviewed, however will still require all components to be included in "like new" condition. If you have particular question, please contact us prior to sending us your return.
Return shipping costs are the customer's responsibility. We only cover return shipping costs for issues like product defects or incorrect shipments, however these must be approved beforehand by our team.
Generally, we do not charge re-stocking fees. There are a select few products that require this and those are clearly noted and stated on the website.
When your return is accepted, we will issue a credit or refund typically within 1-2 weeks. Orders paid with credit card will be refunded back to the card. Orders billed to a church account will have a credit issued to their account and/or a refund check will be issued if account is paid in full. Allow up to 2-3 weeks to receive checks.
Yes. Based on the amount of returns you send back to us, we will adjust your coupon on the amount you purchased and qualify for. Details regarding this will be indicated on your Credit Memo.
If your return is not accepted you will be contacted and given the reason why it was not. We do not send products that do not meet credit criteria back to you. If you have concerns, contact us prior to returning.
Typical reasons include, the item is not in resellable condition, original packaging is not included,item is damaged during return shipment, incomplete packaged items are returned in full, or is beyond the acceptable return date. Again if you ever have a question about your return, we are always glad to answer your questions.