Return Policy FAQ's
We accept returns up to 30 days
after the delivery date of your order. We offer extended returns for VBS and Sunday School.
VBS: As a benefit to our VBS customers, we allow you to return after your program is completed. We do ask that you send your return within one week of your VBS ending. All returns must be in for the current year before Sept. 1st. (See all details here)
Sunday School: We allow returns of the current quarter items up until the end of the first month of that quarter. Example: Fall Quarter curriculum can be returned until Sept 30th.
Generally no, with few exceptions. All returns must be "like new", unused, and in resellable condition. If opened, product must be in "like new" condition with all original packaging intact and included. If we are not able to resell the item, then we cannot provide credit back to you. The reason we do this is simple, we want to honor other customers who may in the future be using this product. We never sell you or anyone else a "subpar" product. We understand that for items like VBS Starter Kits they must be opened to be reviewed, however all components must be in "like new" condition. If you are have particular question about your return, please contact us prior to sending us your return. As always if you are ever dissatisfied with the product, please call us and we will take care of you.
Yes, return shipping costs are the customer's responsibility, unless there was an error on our part. We cover the return shipping costs for issues like product defects or incorrect shipments, however these must be approved beforehand by our team and we will issue a shipping label.
No, with very rare exceptions. There are very few select few products (ec: Clergy shirts and specialty items) that require a restocking fees, these are clearly noted and stated on the item record on the website.
Items such as custom banners, custom t-shirts, custom postcards, etc. are not eligible for return. If you have an issue with your custom product, please contact us.
When your return is accepted, we will issue a credit or refund typically within 1-2 weeks (2-3 weeks during our busy VBS season June-August).
Unless otherwise insutructed by you, we refund your order based upon the original payment mehtod.
Orders paid with credit card will be refunded back to that credit card used. Orders billed to a church account will have a credit issued to their account which can be applied to open invoices. A refund check will be issued if account is paid in full. Allow up to 2-3 weeks to receive checks.
Yes, we will adjust your final credit based upon the amount you purchased and qualify for. We prorate your return based upon the promotion applied. Details regarding this will be clearly indicated on your Credit Memo.
Yes, but we require a separate Return Authorization form for each individual order. Complete a return authorization form for each order, print it out, and include them in your return shipment.
If your return is not accepted you will be contacted and given the reason why it was not. We do not send products that do not meet credit criteria back to you. If you have concerns, contact us prior to returning.
Typical reasons for returns not being accepted include:
- The item is not in resellable condition, used, scratched, marked up, etc.
- Original packaging is not included
- The item you purchased is a custom print (i.e. custom VBS t-shirt, custom banner, custom postcard, etc.)
- Item is damaged during return shipment and was poorly packed
- Incomplete pack items are returned in full (ex: pack of 10 includes 7)
- Beyond the acceptable return date.
- No information in package about who to give credit to (this happens)
Again if you ever have a question about your return, we are always glad to answer your questions.