Return Policy & Return Form


We strive to make your return experience simple and easy.


IMPORTANT: If there is a problem, defect, or quality issue with your products, please first contact us before you start your return.

100% Satisfaction Guarantee

We strive for 100% customer satsifacation and promise to do what we can to make it right. Shop with confidence knowing we value our customers. If you are not satisfied with the product, we simply request that you call or email us so we can find a solution.




Starting the Return Process - Review the Steps Below


1) Do I need Approval Before Starting my return?

VBS does NOT require approval. ALL other items (non-VBS) require approval, please call/email before sending your return.

2) Basic Return Criteria

Our standard return policy is 30 days of order receipt. VBS returns are extended to September 1st, 2018. Please send in VBS returns within 1-week of your VBS ending.
IMPORTANT: Items returned must be in resellable, like new condition, and be in the original packaging.
(see more details below regarding the criteria for VBS returns.).

2) Fill Out VBS Return Form (or get Return Authorization for non-VBS)

Print and include this form with your return. Make a copy for your own records. This return form (or an RA) is required to be included with every return. We ask you to fill out a separate return form for each order.



3) Ship Your Return

Pack securely and ship via a trackable shipment method (UPS, FedEx, or USPS). Please allow up to 5 business days for your credit/refund to be received and processed.

Ship to: Attn: Returns | Concordia Supply | 11810 Jersey Blvd. | Rancho Cucamonga, CA 91730




Return Policy By Product


Church Supplies, Bulletins, & SS

Yes, Approval is Required. You will need a Return Authorization.

Please contact us (phone or email), before starting the return process for your items. Sometimes we are able to resolve issues without having to do a return.

Return Deadlines: Our standard return policy is 30 days of receiving your order. Sunday School has extended returns which can extend into the 1st month of the active quarter.

Items not eligible for returns: Custom banners and other customized products are not returnable for credit. Of course, if there is questions regarding quality, please contact us so we can resolve that with you.

VBS

No Approval Required, Use the VBS Return Form
To start your return, fill out this VBS return form.

NOTE: If you placed multiple VBS orders, please use separate forms for EACH order, this helps us process your return faster.

We have the best VBS return policy! We extend returns beyond the normal 30 days. You can return even after your VBS is over (or until Sept 1st, 2018). However, as a courtesy we kindly request that you send returns within one week of your VBS ending.

Please remember we can only accept complete packages in "like new" condition that are resellable. If you have questions please call for clarification before sending return.

VBS 2018 return deadline is 9/1/2018. Returns will not be accepted after this date.

Starter Kits - OK to return if opened for preview. Generous 90 day preview period for starter kits.

VBS Supply Items must be in original packaging and in resellable condition for credit to be given.





Return Policy FAQ's

We will accept returns up to 30 days after receipt of your order. (See the extended return privileges for VBS & Sunday School)
All returns must be complete in "like new" condition, unused, and in resellable condition. If opened, product must be in "like new" condition with all original packaging intact and included. If we ware not able to resell then we cannot provide credit. We do this to honor other customers who may in the future be using this product. We understand that for items like VBS Starter Kits they must be opened to be reviewed, however will still require all components to be included in "like new" condition. If you have particular question, please contact us prior to sending us your return.
Return shipping costs are the customer's responsibility. We only cover return shipping costs for issues like product defects or incorrect shipments, however these must be approved beforehand by our team.
Generally, we do not charge re-stocking fees. There are a select few products that require this and those are clearly noted and stated on the website.
When your return is accepted, we will issue a credit or refund typically within 1-2 weeks. Orders paid with credit card will be refunded back to the card. Orders billed to a church account will have a credit issued to their account and/or a refund check will be issued if account is paid in full. Allow up to 2-3 weeks to receive checks.
Yes. Based on the amount of returns you send back to us, we will adjust your coupon on the amount you purchased and qualify for. Details regarding this will be indicated on your Credit Memo.
If your return is not accepted you will be contacted and given the reason why it was not. We do not send products that do not meet credit criteria back to you. If you have concerns, contact us prior to returning.
Typical reasons include, the item is not in resellable condition, original packaging is not included,item is damaged during return shipment, incomplete packaged items are returned in full, or is beyond the acceptable return date. Again if you ever have a question about your return, we are always glad to answer your questions.