Return Policy & Return Form
We strive to make your return experience simple and easy.
IMPORTANT: If there is ever a problem, defect, or quality issue with your products, please do not return before first contacting us.
100% Satisfaction GuaranteeWe strive for 100% customer satsifacation and promise to do what we can to make it right. Shop with confidence knowing we value our customers. If you are not satisfied with the product, we request that you call or email us. We are confident that we will find a solution.
Starting the Return Process - Review the Steps Below
1) Do I need Approval Before Starting my return?VBS does NOT require approval. ALL other items (non-VBS) require approval, please call/email before sending your return.
2) Basic Return CriteriaOur standard return policy is 30 days of order receipt. VBS returns are extended to September 1st, 2019. Please send in VBS returns within 1-week of your VBS ending.
IMPORTANT: Items returned must be in resellable, like new condition, and be in the original packaging.
(see more details below regarding the criteria for VBS returns.).
2) Fill Out VBS Return Form (or get Return Authorization for non-VBS)Print and include this form with your return. Make a copy for your own records. This return form (or an RA) is required to be included with every return. We ask you to fill out a separate return form for each order.
3) Ship Your ReturnPack securely and ship via a "trackable" shipment method (UPS, FedEx, or USPS). Please allow up to 5 business days for your credit/refund to be received and processed.
Ship to: Attn: Returns | Concordia Supply | 11810 Jersey Blvd. | Rancho Cucamonga, CA 91730
Return Policy By Product
Church Supplies, Bulletins, & SS
Yes, Approval is Required. You will need a Return Authorization.
Please contact us (phone or email), before starting the return process for your items. Sometimes we are able to resolve issues without having to do a return.
Return Deadlines: Our standard return policy is 30 days of receiving your order. Sunday School has extended returns which can extend into the 1st month of the active quarter.
Items not eligible for returns: Custom banners and other customized products are not returnable for credit. Of course, if there is questions regarding quality, please contact us so we can resolve that with you.
No Approval Required, Use the VBS Return Form
To start your return, fill out this VBS return form.
NOTE: If you placed multiple VBS orders, please use separate forms for EACH order, this helps us properly process your return.
We have the best VBS return policy! We extend returns beyond the normal 30 days. You can return even after your VBS is over (or until Sept 1st, 2019). As a courtesy to other churches doing VBS, we request that you send returns within one week of your VBS ending.
Please remember we can only accept complete packages in their original packaging that are in a resellable condition. If you have questions please call for clarification before sending return.
VBS 2019 return deadline is 9/1/2019. Returns will not be accepted after this date.
Starter Kits - OK to return if opened for preview. Generous 90 day preview period for starter kits.
VBS Supply Items must be in original packaging and in resellable condition for credit to be given.