Ordering & Shipping Information

Everyday Free Shipping on orders over $49! (contiguous US only)

We also offer discounted economy shipping on orders under $49 for only $3.99-$5.99

Have an urgent Need by Date?

Choose one of the Express Shipping methods to receive your order faster. Pricing based on the package weight. We do our best to pass along our shipping discounts with UPS to you.


Note: When delivering to a church, a signature is often required. Please ensure someone is present to accept packages or add notes to the Attention line of address for your delivery driver.

Shipping Methods

When you have a time sensitive order please feel free to call 1-800-521-0751 or chat with us online. When can I expect delivery? >

Standard Shipping

Orders over $49
We offer free standard shipping on orders over $49 (Contigous U.S. only).

Orders under $49
Flat rate — $7.99

When will I receive my order?
You will normally receive your order in 4-5 business days or less**.

Express Shipping

Prices based on weight

  • Express 4 Day Shipping — starting at $9.99
  • Express 3 Day Shipping — starting at $12.99
  • Express 2 Day Shipping — starting at $14.99
  • Express Next Day Shipping — starting at $27.99

Orders ship same day when placed before 2pm PST.*
Do not count day ordered, weekends or holidays as shipping days

Hawaii | Alaska | Puerto Rico | APO's

Shipping Cost is initially based on order amount.

  • Economy Shipping (8-10 Business Days) — $15 or 20% of order value
  • Standard Shipping (4-6 Business Days) — $25 or 25% of order value

Shipping costs can vary greatly depending on the package weight and size. We reserve the right to contact you for additional shipping charges on particularly heavy items that incur unusually high actual shipping costs.

Canada & International Shipping

Shipping Costs are initially based on order amount

  • Typically $18 to $54, unless we contact you for additional charges.
  • Customers are responsible to pay all Duties & Taxes to the delivery company or country

Shipping costs can vary greatly depending on the package weight and size and country of destination. We reserve the right to contact you for additional charges if actual shipping costs are unusually high. Allow shipping time of 6-8 business days or more.

How do I calculate shipping days
Do not count days the order ships, weekends or holidays as shipping days. Orders placed before 12pm PT (3PM ET) normally ship out the same business day. Orders placed AFTER 12pm PT will ship out the next business day. So for 4 day shipping item an order placed Monday morning should ship out and arrive on or before Friday.

What about Church Banners?
Please allow 7-10 business days for all church banners orders to print, ship and deliver.

**Exceptions
Select items require additional processing time. These items are clearly indicated with any additional days required. These may include custom banners, specialty church ware/apparel, or other temporarily out of stock items. Large VBS orders (over $500) may also require an extra day of processing time during our peak season. If you have an critical need by date please let us know.

Our Customer Service Guarantees


100% Satisfaction Guarantee

We always want you to be satisfied with the quality of the products we offer and your ordering experience. If you are not satisfied, please contact us as soon as possible and we will do what it takes to make it right.

Best Terms & Pricing Guarantee

You can shop with us knowing you will get competitive prices as well as expert customer service. We will generally match competitor advertised terms and offers. Please call us with any questions.

Free Shipping

Free standard shipping on regular orders over $75 (contiguous US only)

Savings

Competitively priced and exclusive coupons on select products

Payment Methods

We make it easy. We accept all major credit cards and PayPal.



Credit/Debit Cards & PayPal

Visa, MasterCard, Discover, American Express, and PayPal


Bill Your Church (Invoice)

Yes, we can invoice your church account with payment due within 30 days (Net 30)! All established churches are eligible for an open billing account with Concordia Supply. New Church Accounts are subject to approval and we may require a credit card for first time order. Contact us to get approved for online ordering.


Bonus: Delayed Payment

For VBS and Sunday School Curriculum: We offer extended payment options of up to 90 days to pay your invoice. Only approved church accounts are eligible for this option.

How to Order

Ordering is easy! Order online or over the phone at 1-800-521-0751. You can also download our PDF Order Form > and mail it or fax it back.


Mailing:
11810 Jersey Blvd
Rancho Cucamonga, CA 91730

Fax:
1-800-521-3233

Return Policy

We do our best to make returns as simple as possible.

  • Returns are allowed within 30 days from when you receive your order.
  • You must use our Return Form when sending in any return.
  • We have even better return privileges for VBS & Curriculum product.