Ordering & Shipping Information


Shipping Methods

When you have a time sensitive order, please use the "Special Instructions & Need By Date" field during checkout. If delivery time is particularly crucial, always feel free to call us at 1-800-521-0751. When can I expect delivery?

Orders Over $75 - FREE Shipping
*We offer FREE standard shipping on orders over $75 (to the Contiguous U.S.).

Orders Under $75 - Flat Rate $7.90


When will I receive my order?
You will receive your order in 4-5 business days or less**.

**Exceptions: Select items require additional processing time. These items are clearly indicated with any additional days required. These may include custom banners, specialty church ware/apparel, or other temporarily out of stock items. Large VBS orders (over $500) may also require an extra day of processing time.

How do I calculate shipping days
Orders placed before 2pm PT ship out the same day. Do not count days the order ships, weekends or holidays as shipping days. Orders placed AFTER 2pm PT will ship out the next business day.

Express Shipping

We offer free standard shipping on all orders over $75.

Shipping Cost based on order amount. - Express 4 Business Days $9.99 (flat rate amount)
- Express 3 Business Days $18.00 (or 30% of total)
- Express 2 Business Days $25.00 (or 40% of total)
- Express 1 Business Days $40.00 (or 70% of total)

Orders ship same day when placed before 2pm PST.*
(Do not count day ordered, weekends or holidays as shipping days)

Hawaii - Alaska - Puerto Rico - APO's

Shipping Cost is initially based on order amount.

- Economy Shipping (8-10 Business Days) $15 or 20% of order value
- Standard Shipping (4-6 Business Days) $25 or 25% of order value
- Shipping costs can vary greatly depending on the package weight and size. We reserve the right to contact you for additional shipping charges on particularly heavy items that incur unusually high actual shipping costs.

Canada & International Shipping

Shipping Costs are initially based on order amount

- Typically $18 to $54, unless we contact you for additional charges.
- Shipping costs can vary greatly depending on the package weight and size and country of destination. We reserve the right to contact you for additional charges if actual shipping costs are unusually high. Allow shipping time of 6-8 business days or more.
- Customers are responsible to pay all Duties & Taxes to the delivery company or country
.

Note: Please allow 7-10 business days for all Church Banner orders to print, ship and deliver.



Our Customer Service Guarantees


100% Satisfaction Guarantee

We always want you to be satisfied with the quality of the products we offer and your ordering experience. If you are not satisfied, please contact us as soon as possible and we will do what it takes to make it right.

Best Terms & Pricing Guarantee

You can shop with us knowing you will get competitive prices as well as expert customer service. We will generally match competitor advertised terms and offers. Please call us with any questions.

Free Shipping

Free standard shipping on regular orders over $75 (contiguous US only)

Savings

Competitively priced and exclusive coupons on select products




Payment Methods

We make it easy. We accept all major credit cards and PayPal.



Credit/Debit Cards & PayPal

Visa, MasterCard, Discover, American Express, and PayPal


Bill Your Church (Invoice)

Yes, we can invoice your church account with payment due within 30 days (Net 30)! All established churches are eligible for an open billing account with Concordia Supply. New Church Accounts are subject to approval and we may require a credit card for first time order. Contact us to get approved for online ordering.


Bonus: Delayed Payment

For VBS and Sunday School Curriculum: We offer extended payment options of up to 90 days to pay your invoice. Only approved church accounts are eligible for this option.




How to Order


Ordering is easy! Order online or over the phone at 1-800-521-0751, or download our PDF Order Form and mail it or fax it to us at:

Mailing:
11810 Jersey Blvd
Rancho Cucamonga, CA 91730
Fax:
1-800-521-3233




Return Policy

We do our best to make returns as simple as possible.

- Returns are allowed within 30 days from when you receive your order.
- You must use our Return Form when sending in any return.
- We have even better return privileges for VBS & Curriculum product.