Ordering & Shipping Information

Free Standard Shipping on orders over $49! (contiguous US only)

Have an urgent Need by Date?

Choose one of the Express Shipping methods to receive your order faster. Pricing based on the package weight. We do our best to pass along our shipping discounts with UPS to you.


Note: When delivering to a church, a signature is often required. Please ensure someone is present to accept packages or add notes to the Attention line of address for your delivery driver.

Shipping Methods

When you have a time sensitive order please feel free to call 1-800-521-0751 or chat with us online. When can I expect delivery? >

Standard Shipping

Orders over $49
We offer free standard shipping on orders over $49 (Contiguous U.S. only).

Orders under $49
Flat rate — $7.99

When will I receive my order?
You will normally receive your order in 4-6 business days. ** Exceptions and possible longer delivery times are indicated on product page.

Express Shipping

Prices based on weight

  • Express 3 Day Shipping — starting at $12.99
  • Express 2 Day Shipping — starting at $14.99
  • Express Next Day Shipping — starting at $27.99

Orders ship same day when placed before 2pm ET (eastern time zone).*
Do not count day ordered, weekends or holidays as shipping days

Hawaii | Alaska | Puerto Rico | APO's

Shipping Cost is initially based on order amount.

  • Economy Shipping (8-10 Business Days) — $15 or 20% of order value
  • Standard Shipping (4-6 Business Days) — $25 or 25% of order value

Shipping costs can vary greatly depending on the package weight and size. We reserve the right to contact you for additional shipping charges on particularly heavy items that incur unusually high actual shipping costs.

Canada & International Shipping

We are no longer offering Canada and International Shipping

Due to unpredictable customs, duties, taxes and inconsistent delivery issues we are no longer offering International shipping at this time.

How do I calculate shipping days
Do not count days the order ships, weekends or holidays as shipping days. Orders placed before 1pm PT (3PM ET) normally ship out the same business day. All standard shipping orders will ship the next business day unless otherwise indicated on the item.

What about Church Banners?
Please allow 7-10 business days for all church banners orders to print, ship and deliver.

**Exceptions
Select items require additional processing time. These items are clearly indicated with any additional days required. These may include custom banners, specialty church ware/apparel, or other temporarily out of stock items. Large VBS orders (over $500) may also require an extra day of processing time during our peak season. If you have an critical need by date please let us know.

Our Customer Service Guarantees


100% Satisfaction Guarantee

We always want you to be satisfied with the quality of the products we offer and your ordering experience. If you are not satisfied, please contact us as soon as possible. We will do everything we can to make it right.

Best Terms & Pricing Guarantee

You can shop with us knowing you will get competitive prices. We will generally match comparable competitor advertised terms and offers. Please call us with any questions.

Free Shipping

Free standard shipping on regular orders over $49 (contiguous US only)

Rewards & Savings

Earn Rewards on all purchases and save on future purchases.

Payment Methods

We make it easy. We accept all major credit cards and PayPal.



Credit/Debit Cards & PayPal

Visa, MasterCard, Discover, American Express, and PayPal


Bill Your Church (Invoice)

Yes, we can invoice your church account with payment due within 30 days (Net 30)! All established churches are eligible for an open billing account with Concordia Supply. New Church Accounts are subject to approval and we may require a credit card for first time order. Contact us to get approved for online ordering.


Bonus: Delayed Payment

For VBS and Sunday School Curriculum: We offer extended payment options of up to 90 days to pay your invoice. Only approved church accounts are eligible for this option.

How to Order

Ordering is easy!
Order online or over the phone at 1-800-521-0751. You can also download our PDF Order Form > and mail it or fax it back.


Mailing:
11810 Jersey Blvd
Rancho Cucamonga, CA 91730

Fax:
1-800-521-3233

Return Policy

We do our best to make returns as simple as possible.

  • Returns are allowed within 30 days from when you receive your order.
  • We have extended return privileges for VBS & Curriculum product.
  • IMPORTANT: You must Request a Return Authorization form and get Approval before sending any return you can do this online or over the phone.