Dispenser Troubleshooting & FAQ

Troubleshooting tips and frequently asked questions regarding the Touch-Free Automatic Hand Sanitizer Gel Dispenser.

Automatic Touchless Hand Sanitizer Dispenser

My dispenser isn’t working. What should I do?

Common Troubleshooting Tips:

  • If you only inserted 4 batteries, try using 8 batteries in the dispenser.
  • Try performing a RESET:
  1. Hold the Power button for 30 seconds (wait until the light starts to flash rapidly, then release)
  2. Push the Power button once to turn the dispenser back on
  3. Press the 2-Drop button once
  4. Press the 1-Drop button once
  5. Close the lid and test the dispenser by waving a hand under the sensor.
  • If you’re using a stand or wall-mount that was not purchased through us, check that there is at least a 6-inch gap beneath the sensor and drip tray being used with the dispenser. NOTE: If you ordered a Purell-type dispenser stand from us, and later ordered our branded Concordia Automatic Sanitizer Dispenser, please contact us for more assistance by calling 1-800-521-0751. Please have your order number(s) on hand for reference.
If there is not at least a 6 inch gap from bottom of the dispenser to a drip tray, it will not properly reset. Our custom stand accommodates for this.